Shipping policy

Shipping Policy

Last Updated: April 1, 2025

This Shipping Policy describes how Luxe Phone Case LLC manages order processing, shipping methods, delivery times, and related terms for all worldwide orders.

Selling Countries (Where Do We Ship To)

Luxe Phone Case LLC proudly offers worldwide shipping.

We deliver to most international destinations, including the USA, UK, Canada, Europe, Asia, and Australia.

If your country does not appear at checkout, please contact our support team for assistance.

Where Do We Ship From

All orders are processed and shipped from our international fulfillment centers.

Depending on stock availability and delivery efficiency, your order may be dispatched from the United States, Europe, or Asia.

Currency

All prices listed on our website are displayed in USD ($) by default.
Currency conversions may be available at checkout depending on your location.

Tax Information

All product prices are tax excluded.

Any applicable customs duties, import taxes, or VAT are the responsibility of the customer and may be charged upon arrival in your country.

Luxe Phone Case LLC is not responsible for these additional costs or customs delays.

Shipping Costs & Delivery Options

At Luxe Phone Case LLC, we offer several shipping options so you can choose the delivery speed that best fits your needs.

Shipping Method	Delivery Time (After Dispatch)	Cost (USD)
Free Standard Shipping	8–16 business days (Monday–Friday)	Free
---------------------------------	------------------------	-----------------------------------
Special Care Shipping (Priority Handling & Tracking)	7–15 business days (Monday–Friday)	$4.50 USD (automatically converted to local currency)

Delivery times begin after the order has been processed and dispatched. Actual delivery times may vary depending on destination, customs processing, and carrier delays.

Handling Time

Orders are processed within 1–3 business days (Monday to Friday) after payment confirmation.

During peak periods (holidays or promotions), processing times may be slightly longer.

Order Cut-Off Time

Orders placed before 04:00 PM (ET) – New York are processed the same business day.

Orders placed after 04:00 PM (ET) will be processed the next business day.

Delivery Terms & Carriers

We work with trusted carriers including USPS, Royal Mail, Canada Post, Australia Post, and other international logistics providers.

All orders include a tracking number.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number.

Tracking updates may take up to 24 hours to appear.

If you do not receive tracking details within 5 business days, please contact:
support@luxephonecase.shop

Change of Address

You may request an address change within 12 hours of placing your order.

After this period, changes may not be possible.

Order Cancellation

Orders can be canceled within 12 hours for a full refund.

After that, cancellation may not be possible if the order has already been processed.

Lost or Damaged Packages

If your parcel arrives damaged or does not arrive:

Report damage within 48 hours (with photos if possible)
Contact us for lost packages

We will investigate and offer a replacement or refund if applicable.

Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, and local taxes.

These fees are not included in our prices and must be paid by the customer.

Delivery Delays & External Factors

Delays may occur due to:

Weather disruptions
Customs clearance
Holidays or strikes
Global logistics issues

We appreciate your patience during these situations.

Contact Us

For any shipping-related inquiries:

Company Name: Luxe Phone Case LLC
EIN Number: 98-1920832

Address:
30 North Gould Street
Sheridan, WY 82801
United States

Email: support@luxephonecase.shop
Phone: +1 917 203 6017

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET) – New York