Cancellation Policy

Last Updated: April 1, 2025

At Luxe Phone Case LLC, we understand that sometimes you may need to cancel an order. This policy explains your rights and the process for cancelling an order purchased on our website.

Eligibility for Order Cancellation

You may cancel your order if:

The request is made within 12 hours of placing the order
The order has not yet been processed or shipped

Orders that have already been processed, packaged, or dispatched cannot be cancelled.
In this case, you must follow our Return & Refund Policy after delivery.

How to Cancel an Order

Contact Us Immediately
Email: support@luxephonecase.shop
Phone: +1 917 203 6017

Provide Your Order Details
Include the following information:

Order number
Full name used to place the order
Email address associated with your order
Reason for cancellation (optional)

Confirmation of Cancellation
Once your request is received and verified, our support team will send a confirmation email within 24 hours.

Refunds for Cancelled Orders

If your order is successfully cancelled before shipping:

A full refund will be issued to your original payment method
Refunds are processed within 10 business days (Monday to Friday)
It may take up to 5 additional business days for the funds to appear

No shipping charges apply if the order has not been dispatched.

Exceptions

Certain orders cannot be cancelled once placed:

Orders that have already been processed, packaged, or shipped
Custom or personalized products
Items marked as Final Sale or Clearance

In these cases, you must follow the Return & Refund Policy after delivery.

Partial Order Cancellation

If your order includes multiple items:

Only items that have not been processed can be cancelled
You will receive a refund for cancelled items
Remaining items will be shipped as usual

Order Modification

Requests to modify an order (such as changing address or items) are treated as cancellation + new order.

Must be requested within 12 hours
Not guaranteed if the order is already processed

International Orders

For international orders:

If the order has already been shipped, cancellation is not possible
You must follow the Return & Refund Policy after delivery

Customs processing times may affect cancellation eligibility.

Contact Information

If you wish to cancel an order:

Company Name: Luxe Phone Case LLC
EIN Number: 98-1920832

Address:
30 North Gould Street
Sheridan, WY 82801
United States

Email: support@luxephonecase.shop
Phone: +1 917 203 6017

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET) – New York

Cancellation Policy