Privacy policy

Privacy Policy

Last Updated: April 1, 2025

At Luxe Phone Case LLC (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, process, store, and share information when you visit or make a purchase from our website https://luxephonecase.shop, and it outlines your rights regarding your personal data.

By using our website or services, you consent to the practices described in this Privacy Policy.

Scope of This Privacy Policy

This policy applies to:

Visitors and users of our website https://luxephonecase.shop
Customers placing orders for worldwide shipping
Users interacting with our marketing communications or customer support

This policy is designed to comply with GDPR (EU/UK) and CCPA/CPRA (California) where applicable.

Information We Collect

Personal Information You Provide

Name, email address, phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Account login details (if applicable)

Transaction & Order Information

Products purchased and order history
Shipping and delivery details
Returns, exchanges, and cancellations

Technical & Device Information

IP address, browser type, device, operating system
Website usage, pages visited, clicks, time spent
Cookies and tracking technologies

Marketing & Preferences

Newsletter subscriptions
Product preferences and feedback

Third-Party Sources
We may receive data from:

Social media platforms (if you log in through them)
Analytics tools (Google Analytics, Meta Pixel)
Payment providers (Stripe, Klarna, Shop Pay, Google Pay)

Legal Basis for Processing

We process personal data based on:

Contractual necessity (to fulfill orders)
Legal obligations (tax, customs, regulations)
Legitimate interests (fraud prevention, optimization)
Consent (marketing, cookies)

You may withdraw consent at any time.

How We Use Your Information

We use your data to:

Process and deliver orders
Handle payments and billing
Communicate about orders or support
Improve website performance
Personalize your shopping experience
Send marketing emails (only with consent)
Prevent fraud and ensure security
Comply with legal obligations

How We Share Your Information

We may share your data with:

Payment providers (Stripe, Klarna, Shop Pay, Google Pay)
Shipping partners and logistics providers
Marketing and analytics services
Hosting and IT service providers
Legal authorities when required

We do not sell personal data.

Cookies, Tracking & Online Identifiers

We use cookies for:

Website functionality (cart, login)
Performance tracking
User preferences
Advertising and retargeting

You can manage cookies through your browser or website banner.

International Data Transfers

As we operate globally, your data may be transferred outside your country.

We ensure:

Secure processing agreements
Compliance with international data protection laws
Use of safeguards such as Standard Contractual Clauses

Data Retention

We retain data only as necessary:

Order data: up to 7 years
Marketing data: until consent is withdrawn
Cookies: up to 12 months depending on type

Your Privacy Rights

You may have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Opt out of marketing
Restrict data processing
Withdraw consent
Request data portability

You will not be discriminated against for exercising your rights.

To exercise your rights, contact:
support@luxephonecase.shop

Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect data from children.

Security Measures

We implement strong security practices:

SSL encryption
Secure payment processing
Protected servers and infrastructure
Monitoring and audits

While no system is 100% secure, we take all reasonable steps to protect your data.

Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

Marketing Communications

We send marketing emails only if you have given consent.

You can unsubscribe anytime
We do not share your email for third-party marketing

California Privacy Rights (CCPA/CPRA)

California residents may:

Request access to collected data
Request deletion
Opt out of data sharing
Exercise non-discrimination rights

Dispute Resolution & Complaints

If you have concerns:

Contact us at support@luxephonecase.shop
You may contact relevant data protection authorities if needed

Changes to This Privacy Policy

We may update this policy at any time.
The “Last Updated” date reflects the latest version.

Contact Information

For any privacy-related questions:

Company Name: Luxe Phone Case LLC
EIN Number: 98-1920832

Address:
30 North Gould Street
Sheridan, WY 82801
United States

Email: support@luxephonecase.shop
Phone: +1 917 203 6017

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET) – New York